Privacy Policy

1. Information We Collect

We collect information that allows us to operate the marketplace, process transactions, and improve user experience. This includes:

• Account information: name, email address, phone number, profile details, and account preferences.
• Transaction and order information: product orders, payment details, billing and delivery addresses, and order history.
• Seller information: business names, store details, product listings, pricing, and seller verification documentation.
• Device and technical data: IP address, browser type, device identifiers, operating system, and other usage data.
• Customer support data: communications with support, dispute details, feedback, and service inquiries.

2. How We Use Information

We use personal information to:

• create, verify, and manage user accounts;
• process orders, payments, and deliveries;
• provide support and respond to inquiries;
• customize product recommendations and search results;
• monitor fraud and protect the platform;
• comply with legal obligations and resolve disputes;
• analyze and enhance our products and services.

3. Sharing and Disclosure

We share information with third parties only as needed to provide the marketplace and comply with law. This may include:

• sellers and stores to fulfill orders and manage listings;
• payment providers and financial institutions for transaction processing;
• couriers and logistics partners for shipment and delivery;
• technology and analytics providers that support our website and services;
• legal authorities, regulators, or other third parties when required by law or necessary to protect rights and safety.

We do not sell personal information to third parties.

4. Cookies and Tracking

We use cookies, pixels, and similar technologies to remember preferences, authenticate users, and analyze activity. These tools help us improve navigation, personalize content, and secure the platform.

You may manage cookie preferences through your browser settings, but some features may be limited if cookies are disabled.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, and loss. While we strive to keep data secure, no security system is completely risk-free.

6. Data Retention

We retain personal information as long as necessary to provide services, comply with legal requirements, and fulfill legitimate business needs. Data that is no longer needed is deleted or anonymized in a secure manner.

7. User Rights and Choices

You may request access to, correction of, or deletion of your personal data by contacting Woezor support. We will respond to such requests in accordance with applicable law. Some information may need to be retained for legal, tax, or security reasons.

8. Children’s Privacy

Woezor is intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected data from a child, we will take reasonable steps to delete it.

9. International Transfers

Personal information may be transferred to and processed in countries outside your residence, including countries with different data protection laws. When we do so, we take steps to ensure appropriate safeguards are in place.

10. Changes to This Policy

We may revise this Privacy Policy periodically. The updated version will be posted on this page with a new effective date. Your continued use of Woezor after changes are posted constitutes acceptance of the revised policy.

11. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at support@woezor.com or call 055 223 3394.